FAQs

Q: I am a current member. How do I access my account?
A: All first- time users to the site will need to reset their password. Click the LOGIN button at the top of any webpage and from there click on the forgot password link and follow the instructions to reset the password. 


Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q. How do I add my profile to the NUCA online member directory?
A: In order to add your member profile to appear in the online member directory, please use the following steps:
Login to your member account
Click on "My Directory Options" in the member portal menu on the right-hand side.
Click to select your category(s) from the "Directory Categories" section. 
Please Note: In order for your profile to appear in the online member directory ONE directory category must be selected.
Under the "Directory Display Options" section, click to select each contact information field you wish to have displayed in the online member directory.
Click on the "Save Changes" button at the bottom of the page when finished.

Q: How do I add new employees to the company's membership?
A: To add new employees to your company's existing membership with NUCA, click on "My Associates" in the member portal menu.
*Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the associate has not already been added.
Click on "Add an Affiliate" or "Add a Rep" to add an associate to your company account.

There are two types of employees you can add. Each has different levels of permission within the member portal:
Affiliate: Can add, manage, and delete employee's profiles within the company when logged in.
Representative: Can only manage their own profile, and cannot see other's information when logged in
Note: For each Affilate or Rep that you add to your company account you will be creating a username and password for each one. This username and password that you set for each would need to be provided to each affliate or rep so that they can access their account. An alternative option would be to guide them to the [password reset page here-insert link here] so that they can enter their email address for their new account you setup and submit in order to recieve an email with their username and a temporary password.
All employee types are able to register for events, training, and access all information for members only.

Q: How do I delete or change an employees profile?
A: If you are the Primary or Affiliate contact for the Organization, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Q: How can I renew my membership online?
A: If you are the Primary or Affiliate Contact for your company, you can renew your company's membership with NUCA by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online".

 
Username & Password Assistance

Q: I do not know my username and password.
A: AFTER YOU HAVE LOGGED IN FOR THE FIRST TIME. If you are a current member of NUCA you can retrieve your username and a temporary password via email by clicking here and selecting the forgot password link. Please use the email address that was used to sign up for your account.

Q: I don't know the email address that was used to sign up for my account.
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the NUCA office by calling or submit your question to us by email here.

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email? 
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.